My favorite part of this job on the customer facing side is that there is no cost to anyone for any services we offer in the store (at least upfront).
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We even have business opportunities to teach employees how to assist small/medium business with their tech needs and opportunities that Apple might assist with. These experiences can lead to becoming a Genius (Mac Hardware/Software certifications), a Leader (management experience opportunities, leading different areas of the store), performing visual management (set up new products on display, organize the store, etc), or managing inventory and bring products to our peers for sales.
At that point, your day would consist of managing appointments for the technical side of things (Genius Bar), or taking appointments for Mobile devices. That might be selling, managing appointments, or helping teach new customers about their product.Īs you become more experienced in the store, or partner with a Leader to express interest, you may be developed to assist with technical support on iOS devices. I have seen countless new hires go from borderline entirely introverted in a social setting to blossoming into a whole new version of themselves after 6 months of working in Apple Retail.Ī typical day at work involves checking various forms of communication about any information that might be coming down the pipeline, connecting with your peers and friends, and performing whatever task you are assigned to for the day.
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